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Platinum prison: Cards that won’t get you anywhere you want

The unattainable reward on some credit cards, a Qantas first class A380 seat The capping by credit cards of the number of points you can earn for Qantas reward bookings has been happening for quite...

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Air NZ + Virgin to fly Perth-Christchurch this summer

It’s a measure of how well Christchurch is recovering from the devastating earthquake of February 2011 that Air New Zealand will fly a twice weekly 767 service between the south island’s major city and...

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Are frequent flyers taken for fools and idiots?

A feature in today’s Fairfax media, and the incandescent anger expressed in the comments, brings an issue Plane Talking has often raised to a flash point. It accuses the airlines of dishonesty and...

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The Rise of the Cynical Flyer. Are FFPs in crisis?

It is articles like this in today’s Fairfax media that must be causing concern among airline propaganda units world wide. The report blows the whistle on a ‘free’ customized web browser for Qantas...

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Will Virgin’s FFP for pets get a pat down?

Image courtesy Alop.org, a pet protection society in the US Virgin Australia will announce a frequent flyer program for pets at Sydney’s T2 check in  stall hall tomorrow morning. Am I alone in...

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Qantas complainants want free Qantas flights!

Some stories defy logic, and today’s case in point is published by the Herald Sun and concerns Lawyer Peter Lustig and client Giuseppe De Simone who were flying from Sydney to Melbourne on a Qantas...

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Are the Qantas and Virgin FFP programs good yet increasingly pointless?

Is it possible that the Qantas and Virgin Australia loyalty programs are both very good yet increasingly ineffective at preventing consumers making choicies based on price more than anything else? Part...

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Qantas ignores jet load of angry stranded flyers

Updated with short, belated Qantas response It’s almost a week since the Australian Frequent Flyer forum published a detailed and excruciating account as to how QF636 to Brisbane on 8 August found...

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How to boost productivity? Tax lounge use!

Sometimes you find yourself in the scariest of places. Last night I had dinner with some academics and economists who disagreed on everything but a need for radical and outrageous concepts to ‘advance...

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Which bank is scrooging loyal airline customers?

According to the Australian Business Traveller, Commonwealth Bank customers are about to discover that it is becoming much less generous than before when it comes to converting its card generated award...

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Memo Qantas Clubbers thinking of flying Qatar Airways: Screw you

On the occasion of Qatar Airways joining oneworld so that it can seamlessly and richly exchange rewards with Qantas Club members like the PR tools for the alliance keep telling the gullible,...

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Qantas divided into two independent airlines, for what?

Will repeated calls from all quarters for more detail as to Qantas’s financial performance be answered in return for Government ‘support’? Qantas hasn’t provided any answers so far, and the Treasurer...

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Australia’s frequent flyers get kicked into the real world

Sir Tim Clark (shades) and Alan Joyce exchange loyal customers: file photo If Australia’s frequent flyers thought like investors or financial analysts the news this week would be pretty good. Qantas is...

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Tigerair offers Infrequent Flyers club marketing deal

In what could be less than funny to some members of existing frequent flyer programs, Tigerair has launched an Infrequent Flyers Club. It’s actually an attempt to get people to sign up with their...

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Is Qantas committed to being dragged down by Jetstar?

Jetstar. The future of Qantas? Commons photo Perspective The Qantas commitment to a Jetstar model which is failing to attract adequate customer support or loyalty is causing anxiety in both labour and...

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Time to unshare your personal info with airlines?

Should travelers keep their personal lives blurry when they use social media? Moves by IATA and the airlines to screw individual passengers with specially tailored fares based on their personal data...

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Etihad puts points junkies on notice! Pay more or get less

Etihad puts a higher price on your loyalty from next month. Following the changes already made by many other airlines, Etihad will require its loyal customers to pay more for their ‘reward’ points...

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Consumer trust crisis stalks Qantas, Virgin Australia

Whether they like it or not, Qantas and Virgin Australia may have a growing crisis of trust to deal with among their customers. The pressure points are their so called loyalty schemes, a quaint term to...

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Qantas walk for points scheme walks all over the media

The very slick how to spoof Qantas points site that looks like a double spoof Qantas really took the media for mugs today with its ‘earn points walking’ media release, not that the scheme isn’t without...

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Qantas, groceries, petrol, and who gets to be on top

Part of a different online Qantas pitch to its ‘loyal’ frequent flyer members Qantas has revised its frequent flyer inducements as part of changes to the Woolworths Reward program in which it...

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